Atlassian is acquiring Halp, a conversational ticketing solution for teams
PUBLISHED MAY 12, 2020 By STEVE GOLDSMITH
Halp is a modern ticketing help desk for humans that love Slack. Empower your remote teams to be happier and more productive.
Halp represents a new class of applications that are fundamentally changing how teams work. As real-time messaging becomes more prevalent in the workplace, companies are looking for solutions that are embedded within the team messaging tools they’ve already invested in.
Halp: Two-way Jira Service Desk Slack Integration
Automate support, operations, and IT workflows with a two-way sync between Jira (Service Desk Cloud and Server/Data Center) messages and Slack conversations.
Halp represents a new class of applications that are fundamentally changing how teams work. As real-time messaging becomes more prevalent in the workplace, companies are looking for solutions that are embedded within the team messaging tools they’ve already invested in.
Halp turns Slack into an internal help desk solution that works for any team that fields questions via workplace messaging – like IT, Security, Legal, Finance, and Support, just to name a few. Once you add Halp to your Slack workspace, you can use a simple emoji reaction to turn any message into a ticket that tracks the progress and outcomes of inbound requests. It’s an easy, lightweight way to manage requests that gives users the option to configure a custom workflow underneath it, or simply use the default. Either way, Halp ensures requests are routed correctly and facilitates prompt resolution right there in Slack.
Ticketing, powered by your Slack conversations
For teams already using sophisticated ITSM solutions like Jira Service Desk, Halp integrates seamlessly so users can take advantage of the structured workflows they’ve already established, even if other teams in the organization prefer to use Halp on its own. It also offers two-way integration with Confluence, so teams can connect it with their knowledgebase. Halp makes sure that your support tool of choice is truly the system of record for the entire organization, while still allowing interactions to take place in the team messaging tool everybody uses every day.
参考链接:https://www.atlassian.com/blog/announcements/atlassian-acquires-halp